Terms and conditions
Credit card payments in favor of SANDEMANs Logistic Gmbh are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as SANDEMANS on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an e-mail to email@example.com for all inquiries regarding your credit card payments and chargebacks.
Private Tours are paid tours with a guide booked just for you and your group. Your ticket and booking confirmation will be sent to you automatically by email upon successful completion of your order. If you do not receive this mail for any reason, please get in contact with firstname.lastname@example.org as it may mean that your order has not been successfully processed. Please check your junk or spam folder first.
You should be ready to print your ticket or to show it on your smartphone or tablet. You may be asked to show a valid ID with picture to identify yourself. Children under 16 may participate on the tours but should be accompanied by their parents/teachers or legal guardian who should remain with the group until tour ends.
Unless otherwise specified on the booking, the number of participants is limited to a maximum of 30 people per guide. Groups with over 30 participants will need to book more than one private tour guide. In Amsterdam, the number of participants is limited to a maximum of 20 people per group.
Your tour ticket includes your private tour guide(s). Food, beverages, transportation tickets, incidentals, bathrooms, and anything else not specifically included in the tour price is not included.
Cancellations - You may cancel your booking any time before the tour date by writing an email to email@example.com. Cancellations need to be made at least 72 hrs before the start of your private tour, and the company holds the right to keep 10% of your down payment.
A 50% refund will be given to cancellations received between 48-72 hours before the start of your private tour. Cancellations received within 48 hours and no-shows will not be refunded.
Amendment Fee - If you wish to review or adjust your booking up to 72 hrs before the tour, an administrative charge of €10 will incur per change. Any changes made to the booking within 72 hours of the scheduled tour start time will incur in an administrative charge of €50.00.
Late Policy - Your private tour guide is booked specifically for the length of time mentioned on the service description. If your group arrives more than 10 minutes late, the waiting time will be deducted from the agreed upon tour length. In the event of a delay, please contact us during office hours under 0049 30 510 500 30 (7 weekdays from 9am - 6pm CET) or after office hours under 0049 160 9089 1894 (7 weekdays from 6pm - 9am CET). If no contact is made within 15 minutes of the agreed upon meeting time, the group will be considered a "no-show" and the tour will be cancelled, with no refund available.
Admission Policy – Participation in tours promoted by SANDEMANs NEW Europe is strictly on a voluntary basis. Neither SANDEMANs NEW Europe nor the freelance guides we work with will be held responsible in any way for injuries to body and/or property incurred during tours. The tour guides reserve the right to deny participation on any tour (both prior to commencement, or during the tour), to any person, for any reason. Those arriving under the influence of alcohol, or creating a disturbance with the guide, the public or other members of the tour will be immediately asked to leave the tour. Thank you for understanding.