Terms and conditions
Credit Card payments are collected by Trekksoft AG acting as an authorised agent of SANDEMANs Logistic Gmbh. Subsequently, Trekksoft AG will appear as SANDEMANS on your credit card statement.
The domain where you enter and process your payment is owned and operated by TrekkSoft AG.
Your freelance tour guide is booked specifically for the length of time mentioned above. If your group arrives more than 10 minutes late, the waiting time will be deducted from the agreed upon tour length. In the event of a delay, please contact us on +49 30 510 500 30. If no contact is made within 30 minutes of the agreed upon meeting time, the group will be considered a “no show” and the tour will be canceled, with no refund available.
Cancellation Policy - All cancellations received up to 72 hours prior to the tour start time will 100% refunded. Cancellations made between 48-72 hours prior to the tour start time will be eligible for a 50% refund. Cancellations received within 48 hours of the tour start time cannot be refunded. Groups who fail to arrive to the tour or arrive more than 30 minutes late without making contact will be charged the full tour price.
Amendment Fee - Any changes made to the booking within 72 hours of the scheduled tour start time will incur an administrative charge of €50.00.
Late Policy - Your freelance tour guide will wait 10 minutes for your group; thereafter, the waiting time will be deducted from the total length of the booked tour.
Admission Policy – Participation in tours promoted by SANDEMANs NEW Europe is strictly on a voluntary basis. Neither SANDEMANs NEW Europe nor the freelance guides we work with will be held responsible in any way for injuries to body and/or property incurred during tours. The tour guides reserve the right to deny participation on any tour (both prior to commencement, or during the tour), to any person, for any reason. Those arriving under the influence of alcohol, or creating a disturbance with the guide, the public or other members of the tour will be immediately asked to leave the tour. Thank you for understanding.